There are no fancy techniques or big discounts behind every good customer service story. When you keep pulling stunts for publicity, you will be distracted from what really matters. Customers will always remember the employee or even the business where they were shown compassion and even kindness. Listed below are some of these great stories from around the world. When there is a problem a client cant solve, the business steps in to help and this is the case that befell an 89 years old man. Because he could not go out to buy his own groceries, the daughter stepped in to find a supermarket that could offer delivery services for the same. Not many supermarkets were willing to shoulder this responsibility because a storm was expected to start at any time. Trader Joes one-off delivery service took the order and delivered the goods in half an hour and at no charge. A customer once shared the story of one teenager who went tie hunting in Target. Target doesnt stock the clip-on ties the young man wanted for an interview. Dennis Roberts, one of the workers at Target then demonstrated the process of tying a tie to the young man. He went a step further to show how a proper handshake should be done and how to answer some of the questions asked during the interviews. Eventually, the teenager did get the job.
There was also the story of one of McDonalds customers who teared up as he witnessed another customer get served in a compassionate manner. At the cashiers point in a downtown McDonalds branch which was very busy, an elderly person in a wheelchair was approaching. The man was looking for help but no one could tell exactly what he needed. The cashier tried to suggest to the man on ways that he could help. He finally realized that the man wanted someone to help him cut up his food and feed him. The cashier closed down the register, donned on some gloves and helped the man with that. This is not just about how kind the employee was but how excellent his communication skills are. There cant be great customer service if there is a lack of good communication.
The next story about a young boy aged 3 was received a near-death beating from his mums boyfriends. The boy was hospitalized in Denver but the grandfather was in LA. The boys life support machine was to be switched off in a short while so that the organs could be used in saving more lives. The grandfather got a seat with Southwest Airlines booked by the wife who went ahead to recount the story to the airline staff. The man got to LAX two hours early but was 12 minutes late in getting to the gate. Even so, the pilot had refused to leave until the man had boarded.